ITSDB CENTER

Observability & Reliability (SRE)

Know what is happening, why it is happening, and how to fix it fast.

Services / Observability & Reliability (SRE)

Observability & Reliability (SRE)

We implement metrics, logs, traces, alerting, and incident routines so teams reduce downtime and improve customer experience.

Outcomes

  • Unified observability stack or well-integrated tooling
  • Actionable alerts (less noise, faster detection)
  • SLOs/SLIs and reliability reporting
  • Incident response process and postmortems

When this service is required

  • Incidents are frequent and hard to diagnose
  • Monitoring is noisy and not actionable
  • You need reliability targets and operational discipline

Assessment (fixed scope)

Duration: 5–10 business days

What we assess

  • Current monitoring/logging review
  • Incident data review and pain points
  • SLO/SLA alignment workshop

Assessment deliverables

  • Observability target architecture
  • Alerting and dashboard standards
  • Reliability roadmap (SLOs + operational practices)

Request an assessment

Engagement phases

  1. Assessment
  2. Design
  3. Implementation
  4. Validation
  5. Handover

Implementation deliverables

  • Dashboards and golden signals
  • Tracing/log pipelines
  • On-call and incident runbooks